• COCHIN CAMPUS SA Road, Opp. Little Flower Church Kadavanthra
    Ernakulam, Kerala-682020

  • CALICUT CAMPUSMullath Complex, Near KSRTC Terminal IG Road
    Calicut, Kerala-673001

Hospitality, Travel & Customer Service

The travel and hospitality industries are the world’s largest sectors which includes tour operators, travel consolidators, tourist boards, airlines, cruise lines, railroads, private transportation providers, car rental services, hotels, resorts, lodging, restaurants and other real-estate intensive consumer businesses. Travel & Tourism forecasts over the next ten years look extremely favorable, with predicted growth rates of over 4% annually that continue to be higher than growth rates in other sectors. This is expected to rise by 2.4% pa to 346,901,000 jobs in 2024 (10.2% of total). WTTC works to raise awareness of Travel & Tourism as one of the world’s largest sectors, supporting over 266 million jobs and generating 9.5% of global GDP in 2013. This includes employment in hotels, travel agents, airlines and other passenger transportation services (excluding commuter services). It also includes the activities of the restaurant and leisure industries directly supported by tourists. Within leisure and hospitality, food services and drinking places gained 47,000 jobs in January. Over the year, employment in leisure and hospitality has expanded by 458,000. Food services accounted for 84 percent of the gains.

Courses

Course Eligibility Duration
CERTIFICATE IN HOSPITALITY, TRAVEL & CUSTOMER SERVICE 10th/12th Pass 6 MONTHS
DIPLOMA IN HOSPITALITY, TRAVEL & CUSTOMER SERVICE 10th/12th Pass 12 Months

Career Roles

  • Councilors
  • Customer analyst
  • Customer service
  • Customer service manager
  • Fares & ticketing officer
  • Food & beverages executive
  • Food production executive
  • Food Service Manager
  • Foreign exchange or sales
  • Guest relationship officer
  • Housing Support Officer
  • Itinerary planner
  • Language interpreter
  • Lodging Manager
  • Marketing executives
  • Operations department
  • Tele callers
  • Tour leader
  • Travel Agent
  • Travel desk executive
  • Sales executives
  • Service Desk Operator
  • Supporter Care Team Leader
  • Store Manager & Assistant Manager


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